WJ2 Proof of Payment for a Deposit Not Credited
Proof of payment is the wallet receipt, its reference number, the amount, the time and your WJ2 username.
Key facts and contents
- WJ2 Bank Transfer Fee
- On InstaPay and PESONet the sending bank or e-money issuer may charge a fee; the receiving side is never charged.
- WJ2 Cash In Meaning on a Wallet and on a Cashier
- Cash in means loading money into a wallet; on a casino cashier the same step is a deposit.
- WJ2 GCash QR Code Deposit
- The WJ2 help centre lists a Deposit Thru GcashQR channel: open Deposit, pick GCASH with the QR channel, screenshot the QR code, load it in GCash's Scan QR from your gallery, confirm the amount and pay.
- WJ2 GCash Failed Transaction
- A GCash failed transaction has four common causes: a wallet limit, a bank cap, a payment that stalled in transit, or wrong payout details.
- WJ2 GCash Receipt
- Open the payment from your wallet's own transaction history, then open its detail screen.
- WJ2 Maya Limit
- Maya sets its own limit by account tier: Basic PHP 50,000 a month, Upgraded PHP 100,000, Super PHP 500,000, Ultimate PHP 5,000,000.
- WJ2 Maya Maintenance
- When Maya is under maintenance, stop retrying.
Proof of payment is the short set of records that shows a deposit left your wallet: the receipt, the reference number, the amount, the time and the account it was meant for. Collect it before you write to anyone, because support can only match a payment it can identify. It is the practical end of the payment gateway route from wallet to cashier, the point where a missing credit turns into a request you can hand over.
Proof of payment checklist
Gather these five items and keep them in one message or one folder.
| Item | Where you get it | What it proves |
|---|---|---|
| Receipt screenshot | The payment’s detail screen in your wallet | The payment completed on the wallet side |
| Reference number | The same detail screen | Which single payment you mean |
| Amount | The receipt and your deposit request | That the figure matches |
| Time of payment | The receipt | When the 5 and 20 minute marks fall |
| WJ2 username | Your lobby login (Username on the Magrehistro form) | Which account should be credited |
The username matters more than it looks: the register form asks only for a Username and Password, so the username is the one key the lobby holds for you, and it cannot be changed later.
Deposit not credited: when to ask
The WJ2 help centre sets two numbers for deposits. It says you get the balance within 5 minutes in most of the time, and to contact support when it has not arrived within 20 minutes. That is the help centre’s own wording, and it is the cue to start.
- Check the wallet record and confirm it shows as completed.
- Wait until 20 minutes have passed since the payment time on the receipt.
- Open the Customer Service chat, which the lobby lists as 24/7.
- Send the five items above in one message.
- Keep the chat open and do not pay again until support has replied.
What to write to support
A short message with all five items is easier to act on than a long story. Example, with invented numbers: “Deposit of ₱1,000 via GCash at 14:05, reference number as on the attached screenshot, WJ2 username on the next line, balance still unchanged after 25 minutes.” Replace each part with your own.
GCash dispute and the wallet side
A GCash dispute is a case raised with GCash about the payment itself, for example when the wallet charged you and the receipt looks wrong. It is separate from the casino’s own support. For the receipt and its lines, see where a GCash receipt sits, and for the difference between loading a wallet and paying a cashier, see cash in meaning on a wallet.
If the wallet itself is the problem, check whether it is down before sending anything: Maya maintenance windows covers what to do when the wallet is not responding.
FAQ
What counts as proof of payment for a WJ2 deposit?
The wallet receipt, the reference number, the exact amount, the time of payment and your WJ2 username. A screenshot showing all of the payment lines together is the easiest thing for a support agent to work from.
When should I contact support about a missing deposit?
The help centre says you get the balance within 5 minutes in most of the time, and to contact support if it has not arrived within 20 minutes. Open the 24/7 Customer Service chat once that time has passed.
Do I need a GCash dispute?
Start with the casino's support, because the payment may only need matching. A dispute is raised with GCash from the wallet's own help, and only makes sense when the payment itself looks wrong, not when it is merely late.
Ano ang gagawin kung walang reference number?
Open the payment's detail screen in the wallet and read it from there. If the payment has no record in the wallet at all, the money has not left, and there is nothing yet to prove.